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Success stories
AI automation in a growing e-commerce
Client
Spanish consumer goods e-commerce
Sector
E-commerce
-22%
Operating costs in 12 months
24/7
Automated customer service
+30 h
Weekly hours recovered
01
The challenge
The team spent more than half of its working day on repetitive tasks: manual order management, customer service and inventory updates. Operating costs grew faster than sales and stock errors caused recurring losses.
02
The solution
We implemented intelligent automation on the critical processes: an AI assistant for 24/7 customer service, automatic inventory synchronization and an order flow with no manual intervention, integrated with their ERP.
03
The result
In 12 months operating costs were reduced by 22%, stockouts practically disappeared and the team recovered more than 30 hours per week for high-value tasks.