Privacy policy

1. Data controller

Controller: BTSCOMET S.L.
Tax ID: B10637197
Address: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid
Email: [email protected]
Phone: +34 91 166 49 74
Business hours: Lunes a Viernes 09:30 - 18:30

IntellicoServices (hereinafter, "Intellico", "we" or "the Company") is the controller of the personal data you provide through our website and services.

2. Legal basis for data processing

The processing of your personal data is based on:

• Explicit consent: When you voluntarily provide your data through forms, subscriptions or inquiries
• Contract execution: To provide the consulting services you have requested
• Legitimate interest: To improve our services and commercial communications
• Legal compliance: To comply with Spanish legal and tax obligations

3. Information we collect

We collect the following types of personal data:

• Identification data: Name, surname, email, phone, company and position
• Contact data: Postal address, phone, email
• Professional data: Information about your company, sector, size, consulting needs
• Browsing data: IP address, browser type, pages visited, visit duration
• Communication data: Message content, emails and inquiries

4. Processing purposes

We use your personal data to:

• Provide requested consulting services
• Establish professional contact and communication
• Send information about services, offers and news (with prior consent)
• Improve the quality and personalization of our services
• Comply with legal and tax obligations
• Analyze and improve the website and user experience
• Billing and payment management
• Fraud prevention and security

5. Data recipients

Your personal data may be shared with:

• Internal staff: Our consultants, administrative and technical personnel necessary to provide services
• Service providers: Hosting platforms, email marketing, CRM and analytics tools
• Legal authorities: When required by law or to protect legal rights
• Legal advisors: For compliance with legal and tax obligations

International transfers: Some providers may process data outside Spain/EU. In these cases, we guarantee compliance with international data protection regulations.

6. Data retention period

We will retain your personal data for:

• Contractual data: During the contract term plus the period established by tax legislation (6 years)
• Marketing data: Until you withdraw your consent
• Browsing data: Maximum 13 months
• Inquiry data: For 1 year from the last communication

After the retention period, we will securely delete or anonymize your data.

7. User rights under GDPR

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

• Right of access: Access a copy of the data we process about you
• Right of rectification: Correct inaccurate or incomplete data
• Right of erasure: Request deletion of your data in certain circumstances
• Right of restriction: Restrict the processing of your data
• Right of portability: Receive your data in a structured format and transfer it to another controller
• Right to object: Object to the processing of your data for direct marketing purposes
• Rights regarding automated decisions: Protection against automated decision-making

8. How to exercise your rights

To exercise any of the above rights, you can contact us:

By email: [email protected]
By post: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid
By phone: +34 91 166 49 74

You must include:

• Copy of your ID/Passport
• Clear description of your request
• Contact address and email

We will respond within a maximum of 30 days in accordance with the law.

9. Data security

Intellico implements technical and organizational measures to protect your personal data:

• SSL/TLS encryption in data transmission
• Encrypted passwords and multi-factor authentication
• Firewall-protected servers
• Restricted access to authorized personnel
• Periodic security audits
• Privacy policies in data processing

10. Cookies and tracking technologies

We use cookies to improve your experience. For more information, see our cookie policy.

11. Changes to this policy

Intellico may update this privacy policy at any time. Changes will take effect immediately upon publication.

12. Data protection officer contact

If you have questions about data processing or wish to exercise your rights:

Email: [email protected]
Phone: +34 91 166 49 74
Business hours: Lunes a Viernes 09:30 - 18:30
Address: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid

13. Complaints to authorities

If you believe your data protection rights have not been respected, you can file a complaint with the competent supervisory authority.

Spanish Data Protection Agency (AEPD)
Calle Jorge Juan, 6
28001 Madrid
+34 901 100 099
[email protected]
www.aepd.es