Terms and conditions

1. Acceptance of terms

By accessing and using the services of IntellicoServices (hereinafter, "Intellico", "we", "the Company" or "the Service Provider"), you accept being bound by these terms and conditions.

These terms constitute a legally binding agreement between you (the "Client") and IntellicoServices.

2. Description of services

Intellico offers comprehensive consulting services for SMEs and startups, including:

• Strategic services and part-time CXO
• Human Resources and talent search
• Digital transformation and 360° marketing
• Organization and internal processes
• Financial platform
• Innovation and development
• Other business consulting services

The specific description of each service is detailed in individual consulting proposals.

3. Contracting conditions

To contract Intellico services:

• The Client must complete the consulting request form
• Intellico will evaluate the request and determine project viability
• A personalized proposal with budget and timelines will be prepared
• The agreement will only be binding after signing an individual contract and payment of required deposits
• The Client must provide accurate and complete information about their company

4. Fees and payment methods

Fees will be specified in the individualized consulting proposal. Fees may vary based on:

• Type and complexity of the project
• Duration of service
• Number of consultants required
• Geographic scope of the project

Payment methods:

• Bank transfer
• Direct debit
• Credit/debit card
• Installment financing (by agreement)

Initial deposit: Normally an initial deposit of 30-50% is required to confirm service reservation.

5. Cancellation policy

Cancellation by the Client:

• If cancellation occurs before project start: 100% refund minus administrative expenses (10%)
• If cancellation occurs during the project: no refund; billing for services rendered
• Deposits paid are considered as payment for services rendered or committed

Cancellation by Intellico: Intellico may cancel the service if:

• The Client fails to meet payment obligations
• The Client provides false or misleading information
• Circumstances arise that prevent service execution

In these cases, a proportional refund will be issued for services not rendered.

6. Client obligations

The Client agrees to:

• Provide accurate, complete and verifiable information
• Make payments on agreed dates
• Provide access to necessary documentation and information
• Designate a responsible point of contact for communications
• Implement agreed recommendations on time
• Maintain confidentiality of shared sensitive information
• Comply with applicable laws and regulations

7. Intellico obligations

Intellico agrees to:

• Provide professional quality services according to industry standards
• Assign consultants with appropriate experience and competence
• Respect agreed timelines (subject to unforeseen circumstances)
• Maintain confidentiality of Client information
• Regularly communicate project progress
• Deliver deliverables as agreed

8. Confidentiality

Both parties agree to maintain confidential all sensitive, financial, operational or strategic information shared during service delivery. This obligation will remain for 2 years after project completion.

Exceptions: Confidentiality does not apply to:

• Publicly available information
• Information that must be disclosed by legal obligation
• Information independently developed without access to the Client's confidential information

9. Intellectual property

Works produced: Works, analyses, reports and recommendations prepared by Intellico under contract are intellectual property of Intellico, but the Client obtains an internal use license.

Methodologies: Methodologies, processes and tools developed by Intellico remain intellectual property of Intellico and may not be reproduced or sold without authorization.

10. Limitation of liability

Exclusions: Consulting services are provided "as is". Intellico:

• Does not guarantee specific results or ROI
• Is not responsible for Client business decisions based on recommendations
• Is not responsible for external circumstances beyond its control
• Is not responsible for incorrect information provided by the Client

Liability limit: Intellico's total liability shall not exceed the amount paid for services in the 12-month period prior to the claim.

11. Warranties

Intellico warrants:

• That assigned consultants have the necessary qualifications
• That services will be provided professionally
• That services will comply with applicable legislation
• Confidentiality of Client information

Exclusion of other warranties: Intellico does not offer warranties of:

• Absence of errors or omissions
• Specific results
• Compliance with particular expectations

12. Force majeure

Intellico shall not be liable for non-performance of obligations due to force majeure circumstances including:

• Natural disasters
• War or terrorism
• Pandemics or public health emergencies
• Critical infrastructure failures
• Changes in laws or government regulations

In such cases, reasonable extensions will be granted or conditions renegotiated.

13. Duration and termination

Duration: The agreement is valid from signing until completion of services.

Termination: Either party may terminate the agreement:

• For material breach not remedied within 15 business days after notification
• By mutual written agreement
• Due to insolvency or bankruptcy of the other party

14. Dispute resolution

Negotiation: Any dispute will be resolved through direct negotiation between authorized representatives within 15 days.

Mediation: If negotiation fails, mediation with a neutral mediator will be sought.

Arbitration/Litigation: If mediation fails, the matter will be resolved before the competent courts of Spain in accordance with Spanish law.

15. Applicable law

These terms and conditions are governed by Spanish law.

• Law 3/1991 on Unfair Competition
• Law 34/1988 General Advertising Law
• Spanish Civil Code
• Applicable commercial legislation

16. Modification of terms

Intellico reserves the right to modify these terms and conditions at any time. Changes will take effect 15 days after publication.

17. Entire agreement

This agreement, together with the individual consulting proposal and signed contract, constitutes the entire agreement between the parties.

18. Severability

If any provision of these terms is found invalid, the remaining provisions will remain in force.

19. No waiver

The non-exercise of any right under these terms does not constitute a waiver of that right.

20. Contact

For inquiries about these terms:

IntellicoServices
Email: [email protected]
Phone: +34 91 166 49 74
Business hours: Lunes a Viernes 09:30 - 18:30
Address: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid